Since founding Personal Touch in 1989, Joyce Harris has led with a commitment to quality, value, and hands-on expertise. What began as a one-woman cleaning service has grown into a respected company known for its integrity, craftsmanship, and long-standing client relationships.
“When I started Personal Touch Service Solutions, I believed that clients deserved more than just a cleaning service—they deserved a company they could trust to care for their space over time. That belief still guides everything we do today.”
Founder and President
Committed to delivering exceptional service for over 37 years
A Higher Standard of Care for the Spaces You Value Most
For nearly four decades, Personal Touch Service Solutions has been helping homeowners and businesses maintain cleaner, healthier, and more beautiful environments through expert cleaning, restoration, and ongoing care.
We believe that great service is about more than just appearances. It’s about protecting your investment, extending the life of your surfaces, and creating spaces that feel as good as they look—day in and day out.
Founded by Joyce Harris, with a simple but powerful commitment—to deliver exceptional results and stand behind every job. Personal Touch has earned a reputation for reliability, integrity, and outstanding service.
That commitment continues today. Joyce remains deeply involved in the business, ensuring that every client receives the level of care and attention that has defined the company from the very beginning.
When we say we stand behind our work, we mean it.
While many companies focus on basic cleaning, our approach goes much further.
We specialize in the cleaning, restoration, and protection of a wide range of surfaces, helping you not only improve how your space looks today, but preserve it for the future.
From natural stone and tile to carpet, and other flooring materials, we understand the proper methods, products, and techniques required for each surface. That means better results—and fewer problems down the road.
Whether you need:
One of the things that truly sets us apart is our people.
Many of our team members have been with us for years, even decades. That kind of longevity doesn’t happen by accident—it reflects a company culture built on respect, professionalism, and pride in doing things the right way.
For our clients, it means consistency, accountability, and the confidence of knowing who is coming into your home or business.
Our goal is simple: to provide honest guidance, careful workmanship, and results that reflect pride in the work.
You want to entrust your homes and commercial spaces to qualified professionals. Rest assured that our highly trained technicians know how to restore and maintain the beauty of your floors and surfaces.
We will never underbid and cut corners or overbid and pad our pockets. You can always count on fair and honest, competitive prices for the highest quality craftsmanship with Personal Touch Service Solutions.
With us, customer service is written in stone. What does this mean? It means you’ll get a timely consultation, have your questions answered, and feel completely satisfied with our work.
One of the things that truly sets us apart is our people.
Joyce has always believed that standing still means falling behind. That's why she remains committed to staying at the cutting edge of the industry through continuous learning, hands-on experience, and proven innovation.
With more than 28 years at Personal Touch Service Solutions, Chris Pacey has become one of Central Illinois' leading experts in stone restoration and commercial floor care. His extensive hands-on experience, technical knowledge, and commitment to quality have earned the trust of clients and coworkers alike.
Tom Olmstead brought more than four decades of masonry expertise to Personal Touch Service Solutions nearly 17 years ago. A second-generation mason, he has spent 47 years mastering his craft, leading major commercial masonry projects throughout Central Illinois...
