Joyce has always believed that standing still means falling behind. That’s why she remains committed to staying at the cutting edge of the industry through continuous learning, hands-on experience, and proven innovation.

Rather than simply overseeing the services Personal Touch provides, Joyce actively works within each discipline, continually expanding her knowledge of cleaning, restoration, stone care, masonry, floor maintenance, and the latest products, equipment, and techniques. Her hands-on approach ensures clients receive practical expertise, trusted recommendations, and solutions built on real-world experience. Through decades of firsthand experience, Joyce has developed the understanding necessary to lead with confidence, competence, and empathy.

That same curiosity and love of learning extends into her personal life as well. Whether gardening, landscaping, renovating buildings, writing, or exploring spirituality, Joyce enjoys continually growing both personally and professionally.

As a mother of four and a grandmother, Joyce considers one of her greatest responsibilities and joys to be providing stability, wisdom, encouragement, and love to her family. Through both family life and business, she has come to believe that life’s deepest meaning is found in relationships. By caring for those relationships with compassion and intention, people flourish together. Whether serving a customer, supporting an employee, or spending time with a grandchild, Joyce believes that leading with kindness and serving with a loving heart is what matters most.