Our Company
At Personal Touch Service Solutions, we’ve spent over 36 years earning trust through quality work, honest relationships, and the belief that how we treat people matters just as much as what we do
What you should know about us
- We do what’s right—every time, for every client.
- We show up when we say we will and follow through with care.
- We treat every property with the respect we’d give our own.
- We value long-term relationships over short-term gain.
- We bring craftsmanship, communication, and responsibility to every job.
I stand behind all that we do
Our Leaders
The senior management team at Personal Touch have each had decades of experience to their field. This depth of expertise gives us the insight and problem-solving ability to deliver smart, effective solutions for any home or business.
Joyce Harris — Founder & President
Since founding Personal Touch in 1989, Joyce Harris has led with a commitment to quality, value, and hands-on expertise. What began as a one-woman cleaning service has grown into a respected company known for its integrity, craftsmanship, and long-standing client relationships.
- Over 36 years of leadership in residential and commercial service
- Personally trained in every division of the company
- Specialized expertise in historic masonry restoration using lime mortars
- Passionate about preserving craftsmanship and structural integrity
- Guides the company with vision, integrity, and client-focused care
Chris Pacey — Director of Stone Restoration & Field Services
Since joining Personal Touch in 1999, Chris Pacey has become the backbone of field operations, bringing both technical excellence and a calm, client-centered presence to every job. He combines decades of experience with a gift for communication, ensuring projects run smoothly from start to finish.
- Co-founded the company’s stone restoration division in 1999
- Delivers on-site estimates and guidance with care and clarity
- Trusted by hundreds of clients for durable, elegant results
- Bridges technical expertise with attentive customer support
Tom Olmstead — Masonry Division Manager
A lifelong construction professional, Tom Olmstead leads the masonry division with precision, humility, and deep respect for the craft. From structural repairs to detailed restoration, Tom ensures every job reflects the highest standard of quality and care.
- Brings decades of hands-on masonry and concrete experience
- Specializes in structural wall repair, repointing, and restoration
- Known for his integrity, problem-solving, and steady leadership
- Committed to delivering quality work at a fair and honest price
Our Team
Our Clients Say
Finding skilled, experienced people to take on various projects often proves to be a real headache, but working with Chris Pacey and Tom Olmsted, both with Personal Touch Solutions and both possessing multiple skillsets, has been a great experience. Chris cleaned and sealed our slate floors and granite countertops, cleaned rugs, and Chris and Tom have replaced a retaining wall in front of our home. Tom is an incredible mason who reset our brick patio. I cannot recommend them enough!
Mary L.